Customer care

Shipping & Returns

Need help with an order? Email support@gazechic.com with your order reference. Do not send card details.

Delivery to the United States

Standard processing is estimated at 1–3 business days. The storefront’s current delivery estimate is 3–7 business days within the continental United States after dispatch. Delivery times are estimates and may vary by destination and carrier. Tracking information is sent after dispatch.

Review the final order total and any shipping charges shown at checkout before paying. A lens case is included with every pair. We do not advertise a free-shipping threshold.

Returns

Unopened, sealed lens pairs in their original packaging are eligible for a return within 30 days of delivery. Contact support before returning a product so we can provide the return instructions and confirm eligibility. For hygiene reasons, opened lenses cannot be returned as an unwanted item.

If an item arrives damaged or is incorrect, contact us with your order reference and photos of the packaging. Keep the packaging while we review the issue. Support will confirm return shipping arrangements and the refund process for your case.

Before you order

In the United States, all contact lenses, including cosmetic colored lenses, require a valid prescription and professional fitting. Confirm your prescription and product fit with an eye-care professional. Do not wear a damaged lens or continue wearing lenses that cause discomfort. Follow the manufacturer’s directions for cleaning, wear and replacement.